Each family situation is unique and therefore, each family's experience will be slightly different. Below is a general outline of a typical case.

Initial consultation
Taking up to 30 minutes, this free consultation is generally done over the phone. This is an opportunity for family members to ask questions and learn what to expect. It allows Rob to get a feel for the family's issues and determine whether or not he will be able to help.

During our intake process, Rob meets with the parents and student separately to obtain a thorough history of the student and the family. To get a full picture of the child's strengths, challenges, and needs, Rob asks parents to bring copies of all school records and testing data. He will review the records and conduct interviews with selected individuals (e.g. teachers, counselors, coaches). An appointment will also be scheduled with the student individually.

After determining the optimal type of environment for the child, Rob provides a list of recommended programs or schools and discusses the pros and cons of each program. Once a program is selected and space availability is determined, parents are responsible for submitting the application and deposit to secure the available space. Rob will expedite the application process in any way he is able.

Monitoring and Advocacy
For the duration of the child's stay at a program, Rob maintains regular contact with the parents and the staff. In the case of therapeutic placements, this will include scheduled updates from the student’s primary therapist, scheduled calls with you, and occasional conference call with you and your child's therapist. In the case of non-therapeutic placements, we will determine a schedule for regular contact. In the case of a short-term / first-step placement, Rob will maintain contact with the family and the program in order to help with the choice of follow up program.

Follow-up Planning and Support
The consulting contract includes basic coaching for transition and reunification after a residential school or program – a crucial part of the process. We may provide additional placement assistance, recommend comprehensive aftercare providers, and meet with the student to share in their success. This coaching is given in occasional 30–60 minute phone calls or meetings with the parents and program personnel.

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